Frequent questions
0. Payment methods
Contact by email arualpuntodecruz@gmail.com so we can agree the payment through bank transfer or if you prefer by PayPal click on the payment button and include the agreed price.
1. Is it possible to cancel the order? Is there a time limit to do so?
Yes, you can cancel the order during the 2 days after you placed the order. Then your cross stitch gift will begin to be made with everything agreed, fabrics, frames, threads, beads, frames, etc.
2. Can I change the design in the middle of the order?
As the gift is totally personalized and customized the first thing we do after placing the order is to agree on the whole design, therefore we cannot change this design in the middle of its elaboration but you can always contact us and ask if any small modification could be taken into account, we want you to have the best possible experience.
3. Are there discounts or offers for the quantity of items purchased?
Yes, there are. Contact to agree on quantities, designs, prices and delivery times.
4. Can you choose the color of the frame, sewing frame or fabric?
Yes, you can. When we confirm the design at the beginning of the order, fabric, frame and / or sewing frame color options will be given depending on availability.